At KANZEN Agency, we take the privacy of our clients and website visitors seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Who We Are
KANZEN Agency is a brand identity and short-form content agency. For the purposes of GDPR and other applicable data protection laws, KANZEN Agency is the data controller for personal information collected through this website and our service engagements.
Information We Collect
We collect information you voluntarily provide to us, including:
- — Contact information such as name, email address, and company name when you reach out via our contact form or email.
- — Business information shared during client onboarding, including brand assets, social media account details, and project briefs.
- — Payment information processed securely through our third-party payment providers. We do not store card details directly.
We may also collect technical data automatically, such as your IP address, browser type, and pages visited, through standard web analytics tools. This data is anonymised and used solely to improve website performance.
How We Use Your Information
We use your information to:
- — Respond to your enquiries and provide the services you have requested.
- — Manage and deliver ongoing service agreements and client projects.
- — Send administrative communications, such as project updates and invoices.
- — Improve the quality and performance of our website and services.
- — Comply with legal obligations and protect our legitimate business interests.
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Client project data is typically retained for a period of up to five years following the conclusion of an engagement, after which it is securely deleted or anonymised.
Third-Party Services
We may share data with trusted third-party service providers who assist in delivering our services, including payment processors, cloud storage providers, and analytics platforms. These providers are contractually obligated to handle your data securely and only in accordance with our instructions. We also integrate with platforms including TikTok, Meta, and YouTube as part of our service delivery; use of these platforms is subject to their own privacy policies.
Your Rights
Under applicable data protection law (including GDPR where relevant), you have the right to:
- — Access the personal data we hold about you.
- — Request correction of inaccurate or incomplete data.
- — Request deletion of your personal data, subject to legal retention requirements.
- — Object to or restrict the processing of your data.
- — Receive your data in a portable format.
To exercise any of these rights, please contact us via our contact page. We will respond to your request within 30 days.
Cookies
This website may use essential cookies required for basic functionality, and analytics cookies to help us understand how visitors interact with the site. By continuing to use this website, you consent to the use of these cookies. You may disable cookies through your browser settings, though this may affect some site functionality.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Contact
If you have questions, concerns, or requests relating to your privacy or this policy, please contact us at our contact page.